POLICY CHANGES
- Nameless Hair reserves the right, at our own discretion, to make changes to the prices, policies, and procedures pertaining to this website.
- Nameless Hair maintains a high level of hair quality control. Every bundle of hair goes through a process to determine every bundle of hair receives the highest quality inspection. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
REFUND/EXCHANGE POLICY
- We encourage all clients to inspect your package once received. If you are not satisfied with your purchase, please DO NOT install or disturb the pattern of the hair (bundles/closures). We do not accept any hair (bundles/closures) after it has been tampered with by chemical treatment or damaged, no exceptions. Please contact us and ship back item(s) within 5 days after receiving. Items returned within 5 days of receiving your original order will be eligible for a refund if it is evident that the hair item(s) is still in its original shipping condition. No exchange requests will be honored, under any circumstances, after 5 days. If this is the case, the hair will be returned to the purchaser at their expense, and at this point, the exchange process is void.
- All items must be returned in its original packaging and condition for exchanges to be honored. Due to the nature of this business, no refunds will be provided. Be certain that you are sure about what you want before you purchase.
- If there are any discrepancies with the hair lengths (inches) sent or texture we require ALL bundles purchased with that order to be sent back for verification and for the exchange to be made. If the order is incorrect due to Nameless hair, the order we will be corrected and the shipping cost will be covered by Nameless hair. If the buyer simply wants to exchange the order, the customer is responsible for the shipping cost.
- Restocking Fee of 25% will be applied to all returned products.
COLOR DISCLAIMER
- All hair is provided in shades of natural variations of brown. If you choose to color the hair, it takes and holds permanent, semi-permanent, and lifts. Refunds and/or exchanges will not be issued for damaged (textured/colored) hair, subsequent to processing (coloring)purchased hair.
TEXTURE DISCLAIMER
- Hair is diverse in nature, and no two bundles of hair are exactly alike. Pictures shown on this website are to provide visual samples of the different types of textured hair. There may be some variation of hair patterns with what you receive vs what you see on this website.
PURCHASE LIMITATIONS
- Customers are limited to purchasing a maximum of four (4) bundles of Indian hair, per transaction. If a transaction is initiated to purchase more than four (4) bundles of Indian hair, the order will be cancelled and monetary funds will be refunded immediately.
HAIR PURCHASE CONFIRMATIONS
- This site has a default email that indicates a confirmation email will be sent. The email received is the confirmation email, and just know upon receiving the default email, your order has been received. Unable to removed this message, so contacting the site requesting a confirmation email, none will be sent. Subsequent to ordering and receiving the default email, a text will be sent indicating your order has been shipped, IF, an authorization text isn't sent for verification (refer to shipping and handling).